QUALITY

FDJ UNITED’s Commitment to clients and stakeholders

Quality Policy and Plural Requirements

FDJ UNITED’s quality policy reflects its mission and strategy. Our clients and stakeholders benefit from the policy as a reference framework for processes.

Consult the Quality Policy and Plural Requirements

Improving FDJ UNITED’s Products and Services

Since 2008, our quality approach has supported the control and improvement of products and services. The improvement is driven by the commitment of the general management  and employees.

Our management systems follow ISO 9001 standards, with certified scopes. Activities are described through cross-functional processes that:

  • Align operations;
  • Build team cohesion and encourage collaboration;
  • Share best practices through common language;
  • Support operational performance with a unified framework.

Certified scopes include in France:

  • Commercial Operations (DOC);
  • Management of draw, reveal and transmission of draw results (TIRP).

FDJ UNITED delivers secure, innovative, and fun gaming experiences to clients everywhere, helping them play confidently and dream big.

Five requirement families apply across all activities and link to specific policies.

 

 

This approach ensures client satisfaction and drives sustainable, responsible performance. It is built around strong requirements for clients, the planet, suppliers, teams, and corporate actors.