Accessibility

FDJ UNITED Accessibility Statement

FDJ UNITED is committed to making its websites accessible, in accordance with Article 47 of French Law no. 2005-102 of 11 February 2005.

To this end, the Group has implemented the following strategy and actions: Multi-year accessibility plan and action plan.

The developers, designers, testers, contributors, and project managers at La Française des Jeux work daily to ensure that the FDJ UNITED platforms can be used on all types of digital media by all users, without exception.

The Group’s strategy and actions in this area are detailed in its multi-year plan.

La Française des Jeux is committed to continuously improving its mobile applications, websites, and digital services, making them increasingly user-friendly and accessible to everyone, including persons with disabilities.

This accessibility statement applies to the FDJ UNITED website.

This website has been audited by Ipedis, based on the RGAA 4.1 standard (Référentiel Général d’Amélioration de l’Accessibilité).

 

Compliance Status

The FDJ UNITED website is partially compliant with the RGAA 4.1 accessibility standard due to the non-conformities listed below.
However, as stated above, we are committed to continuously improving our applications and websites to make them more user-friendly and accessible to all, including persons with disabilities. The Group’s strategy and actions in this area are detailed in its multi-year plan.

 

Test Results

The accessibility audit conducted by IPEDIS shows an overall compliance rate of 80.65% with RGAA version 4.1.2, across the audited pages.

  • 50 criteria are compliant

  • 12 criteria are non-compliant

  • 44 criteria are not applicable

 

Non-accessible Content

The following content is not accessible for the reasons described below.

Non-conformities

Several non-conformities were identified, some recurring across multiple pages:

  • Some textual alternatives for informative images are not relevant.
  • Some complex images do not have detailed descriptions.
  • Some table row or column headers are not correctly declared.
  • The titles of some links and their context do not make it possible to understand their function or destination.
  • Some scripts cannot be controlled using the keyboard.
  • Some language changes are not indicated in the source code (lang attribute).
  • Some language changes are not valid or relevant.
  • Some HTML tags are used solely for visual presentation purposes.
  • On some pages, the information is not structured appropriately using headings (h1, h2, etc.).
  • Some quotations are not marked as such.
  • Some links that are not obvious are not highlighted with a contrasting colour and a change in display when the keyboard is focused or the mouse is moved.
  • Some office documents are not accessible and have no alternative.

Disproportionate Burden Exemptions

No exemptions identified.

 

Content Not Subject to Accessibility Requirements

No content identified.

Preparation of This Accessibility Statement

This statement was prepared on September 1, 2025, and updated on 2 February 2026.

Technologies used to build the website:

  • HTML 5 
  • CSS  
  • JavaScript 

 

Testing Environment

The web pages were tested using the following combinations of browsers and screen readers:

  • NVDA with Google Chrome

  • Firefox

 

Accessibility Evaluation Tools

  • Web Developer Toolbar
  • WCAG Contrast checker
  • Taba11y
  • Axe dev tool – Web Accessibility Testing
  • Assistant RGAA
  • PDF Accessibility Checker (PAC) 2025

 

Pages Tested for Compliance

 

Feedback and Contact

If you encounter any difficulty accessing content or services, you can contact us to request an accessible alternative or obtain the content in another format.

  • Chatbot / Customer Service: available directly in the FAQ

  • Telephone: 0 969 36 60 60

 

Remedies

This procedure should be used in the following case:

You have reported an accessibility issue that prevents access to content or one of the portal’s services, and you have not received a satisfactory response.

  • Send a letter by post (free of charge, no postage required):
    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07

Multi-Year Plan 2024–2026

The multi-year plan is the result of a collaborative effort involving all departments and entities of the Group. It was developed collectively.

An inventory of digital platforms (websites, mobile applications, publications, videos) was conducted to identify the accessibility work to be undertaken and to define the resources required to achieve it.

Click here