Our journey towards zero
Early detection
We want all our customers to enjoy the thrill and excitement of gaming, and for the majority, gaming is a fun and pleasurable experience. However, for a smaller but nevertheless significant group, gaming can become harmful, and early detection of markers of harm is very important.
To support our customers, we offer self-exclusion and control tools (such as deposit limits, reality checks, and loss limits) on all brands’ websites. More so, via our inhouse built player monitoring system, PS-EDS, the Responsible Gaming teams monitor and detect harmful gambling behaviours early on. Once a customer starts to show markers of harm, we advise and provide relevant support.
PS-EDS
PS-EDS Since 2012, our Player Safety – Early Detection System (PS-EDS) provides data that alerts our Responsible Gambling team if a customer shows signs of harmful behaviour. The system is a product of years of FDJ UNITED working in tandem with leading researcher, and exploring various scientific methods, to develop an effective tool to detect markers of harm and identify problematic gaming behaviour.
Proactive interaction
Early detection and intervention are crucial in addressing and curbing potential problematic behavior. Our team, consisting of highly trained specialists, is dedicated to reviewing higher-risk PS-EDS detections by manually evaluating the risk level and implementing optimal harm reduction measures.
Other control tools
Our research shows that voluntary approaches towards control tools work best. While self-regulation such as self-imposed limits is the most helpful tool, self-exclusion may be the best option for some. To ensure that customers can address and adjust alarming behaviour by their own means, we use a number of voluntary tools.